Effective Date: 11th August 2025

At ProPluginsLab by CodeWooGeek, we value your satisfaction and are committed to delivering high-quality WordPress and WooCommerce plugins. If you are not fully satisfied with your purchase, we offer a fair and transparent refund process under the conditions outlined below.

1. Eligibility for Refunds

Refunds are available in the following situations:

  1. Compatibility Issues – If the plugin does not function as advertised on your website due to compatibility issues that cannot be resolved by our support team, we will issue a full refund.
  2. Non-Functionality – If the plugin fails to work or causes critical errors on your website, and we are unable to fix the issue after our support team has reviewed it, you are eligible for a refund.
  3. Duplicate Purchases – If you accidentally purchase the same plugin more than once, we will refund the duplicate purchase amount.

2. Refund Request Timeframe

  • Refund requests must be made within 14 days of the purchase date.
  • After this period, we cannot issue a refund as we assume the plugin has been installed, tested, and used satisfactorily.

3. Conditions for Non-Refunds

Refunds will not be issued in the following cases:

  • Change of Mind – Deciding you no longer need the plugin.
  • Unlisted Features – Missing a feature that was not explicitly advertised on the product page.
  • Customization Requests – Requests for custom development beyond the plugin’s advertised features.
  • Third-Party Conflicts – Issues caused by third-party themes, plugins, hosting environments, or custom modifications.

4. Refund Process

If you meet the eligibility criteria, please follow these steps:

  1. Submit a Request – Email our billing team at billing@propluginslab.com or helpdesk@codewoogeek.com with your order number, purchase email, and a detailed description of the issue.
  2. Support Review – Our support team may request temporary access to your website to diagnose and attempt to resolve the problem.
  3. Refund Approval – If the issue cannot be resolved, we will process your refund within 5–7 business days to the original payment method.

5. Special Offer Refunds

Customers who purchased before October 10, 2024, and were automatically upgraded to the Unlimited Sites License under our special offer are not eligible for refunds related to that upgrade.

6. Payment Source for Refunds

All refunds—regardless of brand ownership changes, acquisitions, or rebranding—will be processed from the official CodeWooGeek company account. This ensures secure and reliable payment handling even if ProPluginsLab changes hands in the future.

By purchasing from ProPluginsLab by CodeWooGeek, you acknowledge that you have read, understood, and agreed to this Refund Policy.